A national HME company with a widespread network for in-home equipment, supplies, and services, delivered directly to patients, has been committed to innovation in healthcare at home. Early on, the company adopted Quality Biomedical’s QTag™ service labels. Managers from multiple locations, shipping from 25 to 200 units per month, shared their experiences using QTags to automate equipment service.
Streamlined Workflow Saves Time
One branch manager described the previous multi-step process that was necessary to ship equipment, and how QTags streamlined the workflow: “I used to separate types of equipment, locate and list each serial number, palletize all the items, then send my list to Bianca at Quality Biomedical. She would create the RMAs and send back shipping labels to be affixed. All I do now is put a label on each piece of equipment, scan the QR code that’s pre-printed on each label, and tell her how many pallets I have.” This streamlined process saves significant time, allowing the manager to improve productivity in other areas.
Ease of Use Frees Up Manager Time
Another manager explained how he’s become more productive since adopting QTags. Since the task of preparing equipment for shipment and repair is so much more manageable—and because QTags are so simple to use—he’s handed the process off to a repair technician, enabling him to turn his attention to other projects.
Automatic Tracking Saves Money
A regional operations manager who oversees four locations shared, “It’s made my life a lot easier. I can keep track of what’s going on with machines that are out for repair, what’s being repaired, what’s being dropped off – I love it! Using QTags has freed up some of my time and allows me to focus on other things. I’m more productive, so that saves money.”
Online Records Improve Scheduling
A purchasing and inventory specialist in North Carolina, has been using QTags since their debut. He asserts that having QTag scanned data automatically logged online in the QConnect™ portal “helps me keep an account of what equipment is out there and what’s coming back after repairs. Previously I had a file drawer with several folders full of reports. But I’m getting away from that since the QConnect system provides the information. Overall, it has definitely helped with scheduling and productivity.”
Summarizing conversations with each of these managers, they have unanimously seen that QTags greatly simplify tasks and:
- Save time
- Make their jobs easier
- Help them track equipment out for repair
- Reduce the amount of paperwork they must manage
- Enable them to be more productive with the time and effort they save.
Quality Biomedical is grateful for the input from these managers and their willingness to share their experiences. We’re glad we’ve been able to help simplify and improve the process of getting their respiratory equipment repaired and improve their productivity. We will continue to collect user feedback and suggestions to further enhance our QTech solutions.
If you want to
- Reduce the cost of equipment service administration
- Scale faster with a more efficient business process related to equipment service
- Track your assets from your door to ours – and back again
- Ace regulatory audits
give us a call for a demo. We’d be happy to show you how technology can help lighten your load. Leave the heavy lifting to us!
