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Actionable Information is Power

Service Intelligence with a Click.

Tech-enabled equipment service means operational improvements for today’s distributed healthcare providers.

A Smarter Model

Managing the service of defective respiratory equipment is one of the most overlooked areas for business improvement. Until now.

Using technology to lighten the load, we have fundamentally changed the way HME providers manage their respiratory assets requiring service or PMs. The combination of Quality Biomedical’s QText™ notifications, QTag™ service labels, and our QConnect™ portal reduces costs, improves the speed and accuracy of generating RMAs, prevents lost equipment, and improves fleet visibility. What more can you ask for?

QText QTag Automated Pickup Nationwide Service White-Glove Delivery QConnect
QText QTag Automated Pickup Nationwide Service White-Glove Delivery QConnect

A Smarter Model

Managing the service of defective respiratory equipment is one of the most overlooked areas for business improvement. Until now.

Using technology to lighten the load, we have fundamentally changed the way HME providers manage their respiratory assets requiring service or PMs. The combination of Quality Biomedical’s QText™ notifications, QTag™ service labels, and our QConnect™ portal reduces costs, improves the speed and accuracy of generating RMAs, prevents lost equipment, and improves fleet visibility. What more can you ask for?

A Better Workflow

  1. With QText, you receive a text notification when a driver is scheduled to be in your area.
  2. You can either reply with the number of devices for pick up or apply and scan a QTag on each unit.
  3. They’ll be automatically entered into QConnect, our online portal, and the RMA is created and the pickup will be scheduled.

QText, Qtags, and QConnect help you:

  • Reduce the cost of equipment service administration
  • Scale faster with a more efficient business process related to equipment service
  • Track your assets from your door to ours – and back again
  • Ace regulatory audits

From generating RMAs and approving estimates to quickly retrieving and reviewing service histories, we give you the information you need, when you need it.

Want A Demo?

We have helped thousands of healthcare providers reduce costs and streamline service management.
It’s one of the reasons why Inc. Magazine named us the nation’s 155th fastest growing health services company.

If you’re an existing customer, to activate QText, text the word “QTEXT” to 855-402-6789.

Get a personal demo of how QText, QTags, and QConnect can save you time and improve your workflow. We’d be happy to set up a time to show you the latest and greatest in health tech!

Scan and Track Electronically

QTags are as simple as:

  1. Label your equipment.
  2. Scan the QR code with a mobile device.
  3. Done. Units are scheduled for pickup.

A Quality Biomedical driver is automatically notified to pick up your devices. They are entered into the QConnect portal so every pickup, every delivery, every piece of equipment is accounted for in real time.

Stay A Step Ahead

Decision-making based on lagging financial metrics won’t cut it. To effectively report operations and logistics performance to executive leadership, you need streamlined workflow oversight and real-time control. QConnect provides it.

See equipment service trends

Our web-based solutions allow you to see trends such as the number of service requests by category, over time, reported by branch and by product so you can see the detail behind the spend and manage more effectively.

Improve staff efficiency

With QConnect, RMAs are created, pickups are scheduled and tracked online, and detailed estimates are a click away. This efficiency shaves hours off of your team’s time so they can focus on patient care.

Online service records help you “ace the audit”

Ditch the paper filing cabinets and related administration efforts. All equipment service records are maintained in the cloud for immediate retrieval so you’re always prepared if an accreditation audit or liability claim occurs.

3325
Customers Served
121
Manufacturers
725
Models Serviced
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